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Question 1 of 10
1. Question
Which of the following is/are the most commonly used methods for data collection?
Correct
Four commonly used data collection methods are:
• Exchange of process data, procedures, and flowcharts
• Telephone interviews and surveys
• Joint committees
• Site visitsIncorrect
Four commonly used data collection methods are:
• Exchange of process data, procedures, and flowcharts
• Telephone interviews and surveys
• Joint committees
• Site visits -
Question 2 of 10
2. Question
Which of the following is a “signal” for employees to take action in regards to lean concepts
Correct
A Kanban is a “signal” for employees to take action. It can be a card with instructions of what product to make in what quantity, a cart that needs to be moved to a new location, or the absence of a cart that indicates that an action needs to be taken to replenish a product.
Incorrect
A Kanban is a “signal” for employees to take action. It can be a card with instructions of what product to make in what quantity, a cart that needs to be moved to a new location, or the absence of a cart that indicates that an action needs to be taken to replenish a product.
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Question 3 of 10
3. Question
Which of the following state is/are not included in the change process?
Correct
The change process has four states and are defined as:
• Current state: The status quo, or the established pattern of expectations. The normal routine an organization follows before implementing an improvement opportunity.
• Present state: The condition where you know and understand what will happen, when your expectations are being met. (You may not like the current state, but you have learned how to survive in it and you know what to expect.)
• Transition state: The point in the change process where people break away from the status quo. They no longer behave as they have in the past, yet they have not thoroughly established a new way of operating.
• Future state: The point at which change initiatives are implemented and integrated with the behavioral patterns that are required by the change.Incorrect
The change process has four states and are defined as:
• Current state: The status quo, or the established pattern of expectations. The normal routine an organization follows before implementing an improvement opportunity.
• Present state: The condition where you know and understand what will happen, when your expectations are being met. (You may not like the current state, but you have learned how to survive in it and you know what to expect.)
• Transition state: The point in the change process where people break away from the status quo. They no longer behave as they have in the past, yet they have not thoroughly established a new way of operating.
• Future state: The point at which change initiatives are implemented and integrated with the behavioral patterns that are required by the change. -
Question 4 of 10
4. Question
Which of the following changes that should not have the OCM methodology applied to them?
Correct
Typical changes that should have the OCM methodology applied to them are:
• When the change is a major change
• When there is a high risk that certain human factors would result in implementation failureIncorrect
Typical changes that should have the OCM methodology applied to them are:
• When the change is a major change
• When there is a high risk that certain human factors would result in implementation failure -
Question 5 of 10
5. Question
Which of the following changes are usually present on most organizations?
Correct
In most organizations there are critical, major, and minor changes. Certainly all of the critical changes as well as most major changes should use the change process.
Incorrect
In most organizations there are critical, major, and minor changes. Certainly all of the critical changes as well as most major changes should use the change process.
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Question 6 of 10
6. Question
The following are included in the seven phases of OCM with the exception of?
Correct
Seven Phases of OCM
Phase I: Defining Current State Pain
Phase II: Establishing a Clear Vision of the Future State Solution
Phase III: Defining Change Roles
Phase IV: Mapping Change Roles
Phase V: Defining the Degree of Change Required
Phase VI: Developing the Organizational Change Management Plan
Phase VII: Implementing the Change Management PlanIncorrect
Seven Phases of OCM
Phase I: Defining Current State Pain
Phase II: Establishing a Clear Vision of the Future State Solution
Phase III: Defining Change Roles
Phase IV: Mapping Change Roles
Phase V: Defining the Degree of Change Required
Phase VI: Developing the Organizational Change Management Plan
Phase VII: Implementing the Change Management Plan -
Question 7 of 10
7. Question
Typical surveys or evaluations that could be conducted in implementing the change management plan include the following except?
Correct
Phase VII: Implementing the Change Management Plan
The OCM plan is now implemented in conjunction with the project plan. Usually a number of surveys are conducted to help refine the OCM plan. Typical surveys or evaluations that could be conducted are:
• Implementation architecture assessment
• Internal/external event assessment
• Vision clarity assessment
• Commitment versus compliance change management
• Strategy analysis
• Predicting the impact of the change
• Organizational effectiveness
• Business imperative analysis
• Sponsor evaluation
• Implementation history assessment
• X-Factor change readiness assessmentIncorrect
Phase VII: Implementing the Change Management Plan
The OCM plan is now implemented in conjunction with the project plan. Usually a number of surveys are conducted to help refine the OCM plan. Typical surveys or evaluations that could be conducted are:
• Implementation architecture assessment
• Internal/external event assessment
• Vision clarity assessment
• Commitment versus compliance change management
• Strategy analysis
• Predicting the impact of the change
• Organizational effectiveness
• Business imperative analysis
• Sponsor evaluation
• Implementation history assessment
• X-Factor change readiness assessment -
Question 8 of 10
8. Question
The change management plan should include any risk related to internal or external events in the following except?
Correct
The change management plan should also include any risk related to internal or external events, such as the following:
• Competing initiatives
• Too many initiatives
• Loss of sponsorship
• Economic trends in the business
• Industry trendsIncorrect
The change management plan should also include any risk related to internal or external events, such as the following:
• Competing initiatives
• Too many initiatives
• Loss of sponsorship
• Economic trends in the business
• Industry trends -
Question 9 of 10
9. Question
The roles of the individuals involved in the change must be clearly defined and are divided into the following categories with the exception of?
Correct
The roles of the individuals involved in the change must be clearly defined. These roles are divided into five general categories:
• Initiating sponsor: Individual/group that has the power to initiate and legitimize the change for all of the affected individuals.
• Sustaining sponsor: Individual/group that has the necessary political, logistical, and economic proximity to the targets to influence their behavior.
• Change agent: Individual/group that is responsible for implementing the change management aspects of the project.
• Change target (sometimes called a “changee”): Individual/group that must actually change.
• Advocate: An individual/group that wants to achieve change but does not have sufficient sponsorshipIncorrect
The roles of the individuals involved in the change must be clearly defined. These roles are divided into five general categories:
• Initiating sponsor: Individual/group that has the power to initiate and legitimize the change for all of the affected individuals.
• Sustaining sponsor: Individual/group that has the necessary political, logistical, and economic proximity to the targets to influence their behavior.
• Change agent: Individual/group that is responsible for implementing the change management aspects of the project.
• Change target (sometimes called a “changee”): Individual/group that must actually change.
• Advocate: An individual/group that wants to achieve change but does not have sufficient sponsorship -
Question 10 of 10
10. Question
Pareto diagrams visualize data to assist investigation and analysis, they are employed to do which of the following?
Correct
Pareto diagrams visualize data to assist investigation and analysis. They are employed to:
• Establish priorities: By a comparison of related data, major categories of problems and causes are identified.
• Show percentage of impact: The cum line defines the proportionate importance of combined categories, and thus indicates the likely impact of dealing with all of the categories up to that point in the diagram.
• Show change over time: Two or more diagrams can be used to demonstrate the result of decisions and actions by showing before and after data.
• Aid communication: The diagram is an accepted form of communication, readily understood.
• Demonstrate use of data: This can be particularly helpful in management presentations to show the activities are solidly rooted in facts, not just opinions.Incorrect
Pareto diagrams visualize data to assist investigation and analysis. They are employed to:
• Establish priorities: By a comparison of related data, major categories of problems and causes are identified.
• Show percentage of impact: The cum line defines the proportionate importance of combined categories, and thus indicates the likely impact of dealing with all of the categories up to that point in the diagram.
• Show change over time: Two or more diagrams can be used to demonstrate the result of decisions and actions by showing before and after data.
• Aid communication: The diagram is an accepted form of communication, readily understood.
• Demonstrate use of data: This can be particularly helpful in management presentations to show the activities are solidly rooted in facts, not just opinions.