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Question 1 of 10
1. Question
One of the steps in internal benchmarking is to review plans with location experts and to search out people who understand the process being evaluated and ask them to do the following except?
Correct
Review plans with location experts. Search out people who understand the process being evaluated and ask them to:
• Review the data plan
• Recommend other locations that are doing the same or similar activities well
• Suggest contacts for informationIncorrect
Review plans with location experts. Search out people who understand the process being evaluated and ask them to:
• Review the data plan
• Recommend other locations that are doing the same or similar activities well
• Suggest contacts for information -
Question 2 of 10
2. Question
Which of the following is/are not included in the basic steps of internal benchmarking effort?
Correct
There are 14 basic steps in an internal benchmarking effort:
1. Identify what to benchmark.
2. Obtain management support.
3. Develop benchmark measurements.
4. Determine how to collect data.
5. Review plans with location experts.
6. Select locations.
7. Exchange data.
8. Conduct telephone interviews and surveys.
9. Conduct location visits.
10. Analyze the data.
11. Establish a process-change plan.
12. Implement one change at a time.
13. Measure changes.
14. Report on an ongoing basis.Incorrect
There are 14 basic steps in an internal benchmarking effort:
1. Identify what to benchmark.
2. Obtain management support.
3. Develop benchmark measurements.
4. Determine how to collect data.
5. Review plans with location experts.
6. Select locations.
7. Exchange data.
8. Conduct telephone interviews and surveys.
9. Conduct location visits.
10. Analyze the data.
11. Establish a process-change plan.
12. Implement one change at a time.
13. Measure changes.
14. Report on an ongoing basis. -
Question 3 of 10
3. Question
Which of the following is/are not the method for collecting information on external organisations?
Correct
Develop a data collection plan. There are many ways to collect information on external organizations. Some of the most common are:
• Searches of literature
• Use of information developed by professional and trade associations
• Use of external expertsIncorrect
Develop a data collection plan. There are many ways to collect information on external organizations. Some of the most common are:
• Searches of literature
• Use of information developed by professional and trade associations
• Use of external experts -
Question 4 of 10
4. Question
Some organizations that looked good at first may have to be dropped from the list of external benchmarking because of?
Correct
Some organizations that looked good at first may have to be dropped from the list because of:
• Unwillingness to share data
• Lack of data
• Existence of better candidates
• Reputation as not the best performer
• Processes not comparable to yours
• Communications problems
• Travel costsIncorrect
Some organizations that looked good at first may have to be dropped from the list because of:
• Unwillingness to share data
• Lack of data
• Existence of better candidates
• Reputation as not the best performer
• Processes not comparable to yours
• Communications problems
• Travel costs -
Question 5 of 10
5. Question
Which of the following is/are ways to collect data from external benchmark organizations?
Correct
There are a number of ways to collect data from external benchmark organizations. Among these are:
• Anonymous surveys administered by a third party
• Focus groups organized and facilitated by a third party
• Site visitsIncorrect
There are a number of ways to collect data from external benchmark organizations. Among these are:
• Anonymous surveys administered by a third party
• Focus groups organized and facilitated by a third party
• Site visits -
Question 6 of 10
6. Question
The foolowing is/are effective ways to present and analyze qualitative data with the exception of?
Correct
Some effective ways to present and analyze qualitative data are:
• Word charts
• Written step-by-step procedures
• FlowchartsIncorrect
Some effective ways to present and analyze qualitative data are:
• Word charts
• Written step-by-step procedures
• Flowcharts -
Question 7 of 10
7. Question
Which of the following is/are the primary reasons for using process benchmarking?
Correct
The two primary reasons for using process benchmarking are goal setting and process development. Every person, process, and organization needs goals to strive for. Without them, life is unrewarding, and we drift on a sea of confusion.
Incorrect
The two primary reasons for using process benchmarking are goal setting and process development. Every person, process, and organization needs goals to strive for. Without them, life is unrewarding, and we drift on a sea of confusion.
-
Question 8 of 10
8. Question
How many phases of Internal and External Combined Benchmarking Process are there?
Correct
The Five Phases of Internal and External Combined Benchmarking Process
• Phase I: Planning the benchmarking process and characterization of the item(s)
• Phase II: Internal data collection and analysis
• Phase III: External data collection and analysis
• Phase IV: Improvement of the item’s performance
• Phase V: Continuous improvementIncorrect
The Five Phases of Internal and External Combined Benchmarking Process
• Phase I: Planning the benchmarking process and characterization of the item(s)
• Phase II: Internal data collection and analysis
• Phase III: External data collection and analysis
• Phase IV: Improvement of the item’s performance
• Phase V: Continuous improvement -
Question 9 of 10
9. Question
Which of the following is an approach to identify and eliminate bureaucracy from business processes?
Correct
Bureaucracy elimination is an approach to identify and eliminate bureaucracy from business processes.
Incorrect
Bureaucracy elimination is an approach to identify and eliminate bureaucracy from business processes.
-
Question 10 of 10
10. Question
The Big B (bureaucracy) stands for?
Correct
The Big B (bureaucracy) stands for bad, boring, burdensome, and brutal. We often think of bureaucracy as departments with layers of officials striving to advance themselves and their departments by creating useless tasks and rigid, incomprehensible rules. We think of long delays in processing as documents go through multiple channels and levels of review, requiring multiple signatures by people who are never available when needed. Their existence seems to add resistance to progress, adding cost but little real value.
Incorrect
The Big B (bureaucracy) stands for bad, boring, burdensome, and brutal. We often think of bureaucracy as departments with layers of officials striving to advance themselves and their departments by creating useless tasks and rigid, incomprehensible rules. We think of long delays in processing as documents go through multiple channels and levels of review, requiring multiple signatures by people who are never available when needed. Their existence seems to add resistance to progress, adding cost but little real value.