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Question 1 of 10
1. Question
Which of the following is not included in the clarification of the DMADV process?
Correct
The following is a clarification of the DMADV process:
• Define: Define design goals that are consistent with customer demands.
• Measure: Identify and measure product characteristics that are critical to quality (CTQ).
• Analyze: Analyze to develop and design alternatives, create a high-level design, and evaluate design capability to select the best design.
• Design: Complete design details, optimize the design, and plan for design verification.
• Verify: Verify the design, set up pilot runs, implement the production process, and hand it over to the process owners.Incorrect
The following is a clarification of the DMADV process:
• Define: Define design goals that are consistent with customer demands.
• Measure: Identify and measure product characteristics that are critical to quality (CTQ).
• Analyze: Analyze to develop and design alternatives, create a high-level design, and evaluate design capability to select the best design.
• Design: Complete design details, optimize the design, and plan for design verification.
• Verify: Verify the design, set up pilot runs, implement the production process, and hand it over to the process owners. -
Question 2 of 10
2. Question
Which of the following is/are the main objectives for learning the LSSBB methodology?
Correct
There are three main objectives for learning the LSSBB methodology:
• To master two systematic approaches to problem solving that have a very good track record of producing excellent results—DMAIC and DMADV
• To master a number of very effective tools that can be used to solve problems
• To master the way to apply LSSBB methodology to bring about transformation within an organizationIncorrect
There are three main objectives for learning the LSSBB methodology:
• To master two systematic approaches to problem solving that have a very good track record of producing excellent results—DMAIC and DMADV
• To master a number of very effective tools that can be used to solve problems
• To master the way to apply LSSBB methodology to bring about transformation within an organization -
Question 3 of 10
3. Question
Which of the following is not included in the basic problem-solving tools in regards to SSGB?
Correct
To become an SSGB, you learned how to use the DMAIC approach to problem solving that was developed to minimize process variation with basic problem-solving tools:
•Affinity diagrams
•Brainstorming
•Cause-and-effect diagrams
•Check sheets
•Failure mode and effects analysis
•Flowcharts
•Force field analysis
•Graphs and charts
•Histograms
•Kano model
•Nominal group techniques
•Pareto diagrams
•Root cause analysis
•Scatter diagrams
•SIPOC diagramsIncorrect
To become an SSGB, you learned how to use the DMAIC approach to problem solving that was developed to minimize process variation with basic problem-solving tools:
•Affinity diagrams
•Brainstorming
•Cause-and-effect diagrams
•Check sheets
•Failure mode and effects analysis
•Flowcharts
•Force field analysis
•Graphs and charts
•Histograms
•Kano model
•Nominal group techniques
•Pareto diagrams
•Root cause analysis
•Scatter diagrams
•SIPOC diagrams -
Question 4 of 10
4. Question
Which of the following is a system to optimize productivity by reducing waste and maintaining an orderly workplace?
Correct
5S is a system to optimize productivity by reducing waste and maintaining an orderly workplace. These actions are geared to achieving better and more efficient operational results.
Incorrect
5S is a system to optimize productivity by reducing waste and maintaining an orderly workplace. These actions are geared to achieving better and more efficient operational results.
-
Question 5 of 10
5. Question
Which of the following is not including the the 5S?
Correct
5S is a workplace organization methodology that uses a list of five Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. Translated into English, they all start with the letter S. They are:
1. Sorting (seiri)
2. Straightening or setting-in-order (seiton)
3. Sweeping or shining or cleanliness/systematic cleaning (seiso)
4. Standardizing (seiketsu)
5. Sustaining the discipline or self-discipline (shitsuke)Incorrect
5S is a workplace organization methodology that uses a list of five Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. Translated into English, they all start with the letter S. They are:
1. Sorting (seiri)
2. Straightening or setting-in-order (seiton)
3. Sweeping or shining or cleanliness/systematic cleaning (seiso)
4. Standardizing (seiketsu)
5. Sustaining the discipline or self-discipline (shitsuke) -
Question 6 of 10
6. Question
Which of the following is a systematic way to identify superior processes and practices that are adopted or adapted to a process in order to reduce cost, decrease cycle time, cut inventory, and provide greater satisfaction to the internal and external customers?
Correct
Benchmarking of processes is a systematic way to identify superior processes and practices that are adopted or adapted to a process in order to reduce cost, decrease cycle time, cut inventory, and provide greater satisfaction to the internal and external customers.
Incorrect
Benchmarking of processes is a systematic way to identify superior processes and practices that are adopted or adapted to a process in order to reduce cost, decrease cycle time, cut inventory, and provide greater satisfaction to the internal and external customers.
-
Question 7 of 10
7. Question
IBC, based in Houston, Texas, conducted a survey of 76 organizations and found which of the following facts in regards to benchmarking?
Correct
IBC, based in Houston, Texas, conducted a survey of 76 organizations and found that:
•
Benchmarking was considered to be a necessary tool for survival.
•
Most firms did not know how to systematically conduct a benchmarking project.
•
95% of the organizations surveyed felt that most firms do not know how to benchmark.
•
79% of the organizations believed that top management must be very actively involved if the benchmarking process is going to be successful.Incorrect
IBC, based in Houston, Texas, conducted a survey of 76 organizations and found that:
•
Benchmarking was considered to be a necessary tool for survival.
•
Most firms did not know how to systematically conduct a benchmarking project.
•
95% of the organizations surveyed felt that most firms do not know how to benchmark.
•
79% of the organizations believed that top management must be very actively involved if the benchmarking process is going to be successful. -
Question 8 of 10
8. Question
The benefits of benchmarking includes the following with the exception of?
Correct
Benchmarking requires a lot of work, and once you start, it is an ongoing process to keep it updated. The benefits of benchmarking includes:
• Provides you with a way to improve customer satisfaction
• Defines best applicable processes
• Improves your process
• Helps eliminate the “not invented here” syndrome
• Identifies your competitive position
• Increases the effectiveness, efficiency, and adaptability of your processes
• Transforms complacency into an urgent desire to improve
• Helps set attainable but aggressive targets
• Increases the desire to change
• Allows you to project future trends in your industry
• Prioritizes improvement activities
• Provides your organization with a competitive advantage
• Creates a continuous improvement culture
• Improves relationships and understanding between benchmarking partnersIncorrect
Benchmarking requires a lot of work, and once you start, it is an ongoing process to keep it updated. The benefits of benchmarking includes:
• Provides you with a way to improve customer satisfaction
• Defines best applicable processes
• Improves your process
• Helps eliminate the “not invented here” syndrome
• Identifies your competitive position
• Increases the effectiveness, efficiency, and adaptability of your processes
• Transforms complacency into an urgent desire to improve
• Helps set attainable but aggressive targets
• Increases the desire to change
• Allows you to project future trends in your industry
• Prioritizes improvement activities
• Provides your organization with a competitive advantage
• Creates a continuous improvement culture
• Improves relationships and understanding between benchmarking partners -
Question 9 of 10
9. Question
Which of the following is/are the generic types of benchmarking?
Correct
Essentially, there are two generic types of benchmarking:
• Internal
• ExternalIncorrect
Essentially, there are two generic types of benchmarking:
• Internal
• External -
Question 10 of 10
10. Question
Which of the following is/are the most commonly used methods for data collection?
Correct
Four commonly used data collection methods are:
• Exchange of process data, procedures, and flowcharts
• Telephone interviews and surveys
• Joint committees
• Site visitsIncorrect
Four commonly used data collection methods are:
• Exchange of process data, procedures, and flowcharts
• Telephone interviews and surveys
• Joint committees
• Site visits