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Question 1 of 10
1. Question
What are the elements of a process?
I. Point-of-sale transaction system allows the sale to be completed within five minutes
II. Every process has inputs
III. Every process has outputs
IV. Verify can be demonstrated with a traceability matrix linking the design objectives to the design outputsCorrect
Answer is B as every process has inputs and outputs.
Incorrect
Answer is B as every process has inputs and outputs.
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Question 2 of 10
2. Question
How a process can be identified?
I. Point-of-sale transaction system allows the sale to be completed within five minutes
II. When identifying the process, it is important to recognize that processes usually affect multiple departments and organization
III. The two primary tools used to identify process boundaries are the basic process model identified and SIPOC diagram can be used to identify the process
IV. Verify can be demonstrated with a traceability matrix linking the design objectives to the design outputsCorrect
Answer is C as when identifying the process, it is important to recognize that processes usually affect multiple departments and organization. The two primary tools used to identify process boundaries are the basic process model identified and SIPOC diagram can be used to identify the process.
Incorrect
Answer is C as when identifying the process, it is important to recognize that processes usually affect multiple departments and organization. The two primary tools used to identify process boundaries are the basic process model identified and SIPOC diagram can be used to identify the process.
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Question 3 of 10
3. Question
What are the challenges associated with the following interactions include, but are not limited to?
I. Point-of-sale transaction system allows the sale to be completed within five minutes
II. Process ownership
III. Sharing of information
IV. Commonality of measuresCorrect
Answer is B as the following are the challenges associated with the interactions include, but are not limited to;
• Process ownership
• Sharing of information
• Commonality of measures
• Process knowledge or expertiseIncorrect
Answer is B as the following are the challenges associated with the interactions include, but are not limited to;
• Process ownership
• Sharing of information
• Commonality of measures
• Process knowledge or expertise -
Question 4 of 10
4. Question
How system thinking can be done in process thinking of project management?
I. Point-of-sale transaction system allows the sale to be completed within five minutes
II. Systems thinking is using tools and methods available to understand what is being done at a specific operation
III. Using systems thinking, we understand the process and know that if one factor is changed or influenced in some way, then something different might happen downstream in the process
IV. Commonality of measuresCorrect
Answer is C as systems thinking is using tools and methods available to understand what is being done at a specific operation. By using systems thinking, we understand the process and know that if one factor is changed or influenced in some way, then something different might happen downstream in the process.
Incorrect
Answer is C as systems thinking is using tools and methods available to understand what is being done at a specific operation. By using systems thinking, we understand the process and know that if one factor is changed or influenced in some way, then something different might happen downstream in the process.
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Question 5 of 10
5. Question
Who are the process owners?
I. Point-of-sale transaction system allows the sale to be completed within five minutes
II. Process owners are those who have responsibility for the execution and implementation of a specific process
III. Process owners are usually formally recognized in this role through related documentation
IV. Process owner is also recognized through their job/position description, or through the organization chartCorrect
Answer is B as process owners are those who have responsibility for the execution and implementation of a specific process. Process owners are usually formally recognized in this role through related documentation, through their job/position description, or through the organization chart.
Incorrect
Answer is B as process owners are those who have responsibility for the execution and implementation of a specific process. Process owners are usually formally recognized in this role through related documentation, through their job/position description, or through the organization chart.
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Question 6 of 10
6. Question
Who are the Stakeholders?
I. Stakeholders are those who have a vested interest in the process and/or its products and outputs
II. Point-of-sale transaction system allows the sale to be completed within five minutes
III. Stakeholders of an organization include customers, suppliers, employees, investors, and communities
IV. Stakeholder interest and involvement with the process may change over time depending on economic, contractual, and other influencesCorrect
Answer is C as Stakeholders are those who have a vested interest in the process and/or its products and outputs. Generally, stakeholders of an organization include customers, suppliers, employees, investors, and communities. Stakeholder interest and involvement with the process may change over time depending on economic, contractual, and other influences.
Incorrect
Answer is C as Stakeholders are those who have a vested interest in the process and/or its products and outputs. Generally, stakeholders of an organization include customers, suppliers, employees, investors, and communities. Stakeholder interest and involvement with the process may change over time depending on economic, contractual, and other influences.
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Question 7 of 10
7. Question
Which of the following team represents the most effective methods of process improvement utilization?
I. Stakeholders are those who have a vested interest in the process and/or its products and outputs
II. Stakeholders have the best knowledge base about the process
III. Stakeholders tend to have the best ideas for process improvement
IV. Stakeholders are often the most aware of unintended consequences of process changesCorrect
Answer is B as the most effective methods of process improvement utilize teams representing process owners and all stakeholders because:
• Stakeholders have the best knowledge base about the process
• Stakeholders tend to have the best ideas for process improvement
• Stakeholders are often the most aware of unintended consequences of process changes
• Stakeholders’ buy-in is usually necessary to implement real process improvementIncorrect
Answer is B as the most effective methods of process improvement utilize teams representing process owners and all stakeholders because:
• Stakeholders have the best knowledge base about the process
• Stakeholders tend to have the best ideas for process improvement
• Stakeholders are often the most aware of unintended consequences of process changes
• Stakeholders’ buy-in is usually necessary to implement real process improvement -
Question 8 of 10
8. Question
Who are the stakeholders in a process?
I. Process operators and managers from all shifts
II. Process customers, internal and external
III. Process suppliers, internal and external
IV. Process design in non-personnelCorrect
Answer is A as the stakeholders in a process are:
• Process operators and managers from all shifts
• Process customers, internal and external
• Process suppliers, internal and external
• Process design personnel
• Maintenance personnel
• Others impacted in some way by process changesIncorrect
Answer is A as the stakeholders in a process are:
• Process operators and managers from all shifts
• Process customers, internal and external
• Process suppliers, internal and external
• Process design personnel
• Maintenance personnel
• Others impacted in some way by process changes -
Question 9 of 10
9. Question
Which of the following methods are used to identify customers?
I. Brainstorming
II. SIPOC
III. Marketing analysis data
IV. Not tracking a product or service to deliveryCorrect
Answer is B as the methods used to identify customers include:
• Brainstorming
• SIPOC
• Marketing analysis data
• Tracking a product or service to deliveryIncorrect
Answer is B as the methods used to identify customers include:
• Brainstorming
• SIPOC
• Marketing analysis data
• Tracking a product or service to delivery -
Question 10 of 10
10. Question
Which of the following are the categories to group customers?
I. Not on Geographical location
II. Internal and external
III. Age groups, especially for consumer products
IV. Industry typeCorrect
Answer is A as the following are the categories to group customers
• Geographical location
• Internal and external
• Age groups, especially for consumer products
• Industry typeIncorrect
Answer is A as the following are the categories to group customers
• Geographical location
• Internal and external
• Age groups, especially for consumer products
• Industry type