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six sigma green
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Question 1 of 10
1. Question
Which of the following methods are used to collect customer data?
I. VOC
II. Surveys
III. QFDC
IV. InterviewsCorrect
Answer is D as the following methods are used to collect customer data;
• VOC
• Surveys
• QFD
• Interviews
• Focus groupsIncorrect
Answer is D as the following methods are used to collect customer data;
• VOC
• Surveys
• QFD
• Interviews
• Focus groups -
Question 2 of 10
2. Question
How data should be collected?
I. The data collected should be objective and designed to shed light on customer requirements
II. It is important to use several independent resources to obtain information
III. After customer data has been collected it is important to resolve conflicts or ambiguous data
IV. Process operators and managers from all shiftsCorrect
Answer is B as the data collected should be objective and designed to shed light on customer requirements. It is important to use several independent resources to obtain information. After customer data has been collected it is important to resolve conflicts or ambiguous data.
Incorrect
Answer is B as the data collected should be objective and designed to shed light on customer requirements. It is important to use several independent resources to obtain information. After customer data has been collected it is important to resolve conflicts or ambiguous data.
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Question 3 of 10
3. Question
How to analyze customer data?
I. The data collected should be objective and designed to shed light on customer requirements
II. The purpose of analyzing customer data is to understand customer needs and requirements and prioritize the data collected to enable effective change
III. The analysis process uses the collected customer data, utilizing tools such as affinity diagrams, FMEA, Pareto diagrams and so on
IV. Process operators and managers from all shiftsCorrect
Answer is C as the purpose of analyzing customer data is to understand customer needs and requirements and prioritize the data collected to enable effective change. The analysis process uses the collected customer data, utilizing tools such as affinity diagrams, FMEA, Pareto diagrams and so on.
Incorrect
Answer is C as the purpose of analyzing customer data is to understand customer needs and requirements and prioritize the data collected to enable effective change. The analysis process uses the collected customer data, utilizing tools such as affinity diagrams, FMEA, Pareto diagrams and so on.
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Question 4 of 10
4. Question
Which of the following statement(s) are true for storming stage in team stage?
I. Team members getting to know each other
II. Team members voice their ideas
III. Ideas and understanding start to conflict
IV. Disagreements start to slow down the teamCorrect
Answer is A as the following statements are true for storming stage in team stage
• Team members voice their ideas
• Ideas and understanding start to conflict
• Disagreements start to slow down the team
• Understanding of the scope and members’ roles, responsibilities will be put to test
• Not much work is accomplished
• Necessary evil that every team member must go through to position themselves on the team
• Caution to be aware of as too much disagreement can completely stall the team progressIncorrect
Answer is A as the following statements are true for storming stage in team stage
• Team members voice their ideas
• Ideas and understanding start to conflict
• Disagreements start to slow down the team
• Understanding of the scope and members’ roles, responsibilities will be put to test
• Not much work is accomplished
• Necessary evil that every team member must go through to position themselves on the team
• Caution to be aware of as too much disagreement can completely stall the team progress -
Question 5 of 10
5. Question
Which of the following statement(s) are true for norming stage in team stage?
I. Team members resolve their conflicts
II. Team members getting to know each other
III. Team members agree on mutually acceptable ideas to move forward
IV. Some amount of work gets accomplishedCorrect
Answer is C as the following statements are true for norming stage in team stage
• Team members resolve their conflicts
• Team members agree on mutually acceptable ideas to move forward
• Some amount of work gets accomplished
• Start to function as a team
• Team members start to trust each other and share their ideas and work products without hesitationIncorrect
Answer is C as the following statements are true for norming stage in team stage
• Team members resolve their conflicts
• Team members agree on mutually acceptable ideas to move forward
• Some amount of work gets accomplished
• Start to function as a team
• Team members start to trust each other and share their ideas and work products without hesitation -
Question 6 of 10
6. Question
How to translate customer requirements?
I. The data collected should be objective and designed to shed light on customer requirements
II. The best customer data collection and analysis is useless unless there is a system to use the data to effect changes
III. QFD tool is used to translate customer requirements
IV. The volume or urgency of customer concerns will help determine the requirements that customers deem criticalCorrect
Answer is A as the best customer data collection and analysis is useless unless there is a system to use the data to effect changes. QFD tool is used to translate customer requirements. The volume or urgency of customer concerns will help determine the requirements that customers deem critical.
Incorrect
Answer is A as the best customer data collection and analysis is useless unless there is a system to use the data to effect changes. QFD tool is used to translate customer requirements. The volume or urgency of customer concerns will help determine the requirements that customers deem critical.
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Question 7 of 10
7. Question
What is a charter?
I. The data collected should be objective and designed to shed light on customer requirements
II. A charter is a document stating the purposes of the project
III. QFD tool is used to translate customer requirements
IV. It serves as an informal contract that helps the team stay on track with the goals of the organizationCorrect
Answer is D as a charter is a document stating the purposes of the project. It serves as an informal contract that helps the team stay on track with the goals of the organization.
Incorrect
Answer is D as a charter is a document stating the purposes of the project. It serves as an informal contract that helps the team stay on track with the goals of the organization.
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Question 8 of 10
8. Question
Each charter should contain which of the following points?
I. Problem statement
II. Purpose
III. No Benefits
IV. ScopeCorrect
Answer is D as each charter should contain which of the following points;
• Problem statement
• Purpose
• Benefits
• Scope
• ResultsIncorrect
Answer is D as each charter should contain which of the following points;
• Problem statement
• Purpose
• Benefits
• Scope
• Results -
Question 9 of 10
9. Question
For effective project planning which of the following skills are required?
I. Problem statement
II. Information processing
III. Resource negotiations
IV. CommunicationCorrect
Answer is A as for effective project planning the following skills are required
• Information processing
• Resource negotiations
• Communication
• Securing commitments
• Incremental and modular planning
• Assuring measurable milestones
• Facilitating top management involvementIncorrect
Answer is A as for effective project planning the following skills are required
• Information processing
• Resource negotiations
• Communication
• Securing commitments
• Incremental and modular planning
• Assuring measurable milestones
• Facilitating top management involvement -
Question 10 of 10
10. Question
What is project planning?
I. It is a disciplined approach to monitoring how and when a project will be accomplished with recognition of the system that the project is working in
II. A charter is a document stating the purposes of the project
III. QFD tool is used to translate customer requirements
IV. It serves as an informal contract that helps the team stay on track with the goals of the organizationCorrect
Answer is C as project planning is a disciplined approach to monitoring how and when a project will be accomplished, with recognition of the system that the project is working in.
Incorrect
Answer is C as project planning is a disciplined approach to monitoring how and when a project will be accomplished, with recognition of the system that the project is working in.
