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Question 1 of 10
1. Question
What is advanced quality planning?
I. This is more effectively used in flatter organizations
II. Founded on the idea that solid planning helps prevent surprises and saves valuable resources
III. AQP is a process where we first look at the parameters of what we are going to do
IV. AQP is the first step of the plan–do–study–act (PDSA) cycleCorrect
Answer is C as founded on the idea that solid planning helps prevent surprises and saves valuable resources. AQP is a process where we first look at the parameters of what we are going to do. AQP is the first step of the plan–do–study–act (PDSA) cycle.
Incorrect
Answer is C as founded on the idea that solid planning helps prevent surprises and saves valuable resources. AQP is a process where we first look at the parameters of what we are going to do. AQP is the first step of the plan–do–study–act (PDSA) cycle.
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Question 2 of 10
2. Question
What is affinity diagrams?
I. Affinity diagrams are used to produce many possible answers to an open-ended question
II. This is more effectively used in flatter organizations
III. This may take several iterations before team consensus is reached
IV. Founded on the idea that solid planning helps prevent surprises and saves valuable resourcesCorrect
Answer is B as Affinity diagrams are used to produce many possible answers to an open-ended question. This may take several iterations before team consensus is reached.
Incorrect
Answer is B as Affinity diagrams are used to produce many possible answers to an open-ended question. This may take several iterations before team consensus is reached.
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Question 3 of 10
3. Question
What is auditing?
I. Auditing is an independent assessment of processes or projects against established plans and goals
II. The first thing to know when planning to audit something is what the standard or criteria are that we will be auditing against
III. This may take several iterations before team consensus is reached
IV. Founded on the idea that solid planning helps prevent surprises and saves valuable resourcesCorrect
Answer is A as Auditing is an independent assessment of processes or projects against established plans and goals. The first thing to know when planning to audit something is what the standard or criteria are that we will be auditing against.
Incorrect
Answer is A as Auditing is an independent assessment of processes or projects against established plans and goals. The first thing to know when planning to audit something is what the standard or criteria are that we will be auditing against.
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Question 4 of 10
4. Question
What is benchmarking?
I. Auditing is an independent assessment of processes or projects against established plans and goals
II. Benchmarking is the process of looking at one system and applying the concepts observed to another system
III. When performed internally, different departments assess each other’s processes and take the best from each process to improve their own process
IV. When external benchmarking is performed, it can be done within the same industry or with an organization from another industryCorrect
Answer is C as Benchmarking is the process of looking at one system and applying the concepts observed to another system. When performed internally, different departments assess each other’s processes and take the best from each process to improve their own process. When external benchmarking is performed, it can be done within the same industry or with an organization from another industry.
Incorrect
Answer is C as Benchmarking is the process of looking at one system and applying the concepts observed to another system. When performed internally, different departments assess each other’s processes and take the best from each process to improve their own process. When external benchmarking is performed, it can be done within the same industry or with an organization from another industry.
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Question 5 of 10
5. Question
What are the basic process steps of benchmarking?
I. Flowchart the current process
II. Identify the areas to be improved
III. Brainstorm ideas
IV. No need to pilot test ideasCorrect
Answer is B as the basic process steps of benchmarking are:
• Flowchart the current process
• Identify the areas to be improved
• Brainstorm ideas
• Investigate how others (internal and external) perform similar processes
• Develop plans for application of ideas
• Pilot test ideas
• Initiate the new process
• Evaluate the new processIncorrect
Answer is B as the basic process steps of benchmarking are:
• Flowchart the current process
• Identify the areas to be improved
• Brainstorm ideas
• Investigate how others (internal and external) perform similar processes
• Develop plans for application of ideas
• Pilot test ideas
• Initiate the new process
• Evaluate the new process -
Question 6 of 10
6. Question
What is brainstorming?
I. Brainstorming is a process where an individual or team develops as many ideas concerning a topic as they can using various creativity techniques or methods
II. When performed internally, different departments assess each other’s processes and take the best from each process to improve their own process
III. When external benchmarking is performed, it can be done within the same industry or with an organization from another industry
IV. Founded on the idea that solid planning helps prevent surprises and saves valuable resourcesCorrect
Answer is A as brainstorming is a process where an individual or team develops as many ideas concerning a topic as they can using various creativity techniques or methods.
Incorrect
Answer is A as brainstorming is a process where an individual or team develops as many ideas concerning a topic as they can using various creativity techniques or methods.
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Question 7 of 10
7. Question
How many phases are there brainstorming?
I. 2
II. 4
III. 6
IV. 3Correct
Answer is C as there are 2 basic phases in brainstorming.
Incorrect
Answer is C as there are 2 basic phases in brainstorming.
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Question 8 of 10
8. Question
What are the two phases in brainstorming?
I. Creative phase
II. Evaluation phase
III. Imaginary Phase
IV. Implementation PhaseCorrect
Answer is A as the two phases are creative and evaluation phase.
Incorrect
Answer is A as the two phases are creative and evaluation phase.
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Question 9 of 10
9. Question
What is a creative phase in brainstorming?
I. It is used to generate many ideas
II. During the creative phase there should be no criticism or other distractions allowed
III. The team should maintain open minds to all the possibilities no matter how wild the idea is
IV. Founded on the idea that solid planning helps prevent surprises and saves valuable resourcesCorrect
Answer is B as it is used to generate many ideas. During the creative phase there should be no criticism or other distractions allowed. The team should maintain open minds to all the possibilities no matter how wild the idea is.
Incorrect
Answer is B as it is used to generate many ideas. During the creative phase there should be no criticism or other distractions allowed. The team should maintain open minds to all the possibilities no matter how wild the idea is.
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Question 10 of 10
10. Question
What is the evaluation phase in brainstorming?
I. It is used to generate many ideas
II. The ideas generated are looked at for usefulness or applicability
III. Organize the list of things into like groups or categories
IV. The team should maintain open minds to all the possibilities no matter how wild the idea isCorrect
Answer is C as the ideas generated are looked at for usefulness or applicability. Organize the list of things into like groups or categories.
Incorrect
Answer is C as the ideas generated are looked at for usefulness or applicability. Organize the list of things into like groups or categories.