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Question 1 of 11
1. Question
Which of the following is not the characteristics of the Process Management Committee?
Correct
the PMC is a group of managers who collectively share the responsibilities related to the committee’s mission. The committee has the following characteristics:
-All process activities are represented.
-The senior/top manager of the parent function for each activity is a member.
-The members are peer level, to the degree possible.Incorrect
the PMC is a group of managers who collectively share the responsibilities related to the committee’s mission. The committee has the following characteristics:
-All process activities are represented.
-The senior/top manager of the parent function for each activity is a member.
-The members are peer level, to the degree possible. -
Question 2 of 11
2. Question
Which of the following is the mission of the Process Management Committee?
Correct
The mission of the PMC is to:
Steer and direct the process toward quality objectives
Support and commit the assignment of resources
Ensure that requirements and measurements are established
Resolve conflicts over objectives, priorities, and resourcesIncorrect
The mission of the PMC is to:
Steer and direct the process toward quality objectives
Support and commit the assignment of resources
Ensure that requirements and measurements are established
Resolve conflicts over objectives, priorities, and resources -
Question 3 of 11
3. Question
Which of the following statements is/are inaccurate in regards to the Process Improvement Team (PIT)?
Correct
the Process Improvement Team (PIT) is made up of lower-level managers. Preferably, they are peers of the functional owner and work for members of the PMC. The members of the PIT are the designated implementers of process management actions, which are to:
• Establish the basics of process quality management
• Conduct ongoing activities to ensure process effectiveness, efficiency, and adaptabilityIncorrect
the Process Improvement Team (PIT) is made up of lower-level managers. Preferably, they are peers of the functional owner and work for members of the PMC. The members of the PIT are the designated implementers of process management actions, which are to:
• Establish the basics of process quality management
• Conduct ongoing activities to ensure process effectiveness, efficiency, and adaptability -
Question 4 of 11
4. Question
Which of the following is/are not the responsibilities of a process owner?
Correct
The 12 responsibilities of a process owner, above and beyond that person’s normal job responsibilities are:
1. Determine and document process requirements and secure customer concurrence.
2. Define the sub-process, including information used by the process.
3. Designate line management ownership over each sub-process.
4. Identify implementers and assure application of quality management principles.
5. Ensure documentation of task-level procedures.
6. Identify critical success factors and key dependencies in order to meet the needs of the business during the tactical and strategic timeframe.
7. Establish measurements and set targets to monitor and continuously improve process effectiveness and efficiency.
8. Rate the process/sub-process against defined quality standards and control criteria.
9. Report process status and results.
10. Identify and implement changes to the process to meet the needs of the business.
11. Ensure that information integrity exists throughout the process, including integrity of measurements at all levels.
12. Resolve or escalate cross-functional issues.Incorrect
The 12 responsibilities of a process owner, above and beyond that person’s normal job responsibilities are:
1. Determine and document process requirements and secure customer concurrence.
2. Define the sub-process, including information used by the process.
3. Designate line management ownership over each sub-process.
4. Identify implementers and assure application of quality management principles.
5. Ensure documentation of task-level procedures.
6. Identify critical success factors and key dependencies in order to meet the needs of the business during the tactical and strategic timeframe.
7. Establish measurements and set targets to monitor and continuously improve process effectiveness and efficiency.
8. Rate the process/sub-process against defined quality standards and control criteria.
9. Report process status and results.
10. Identify and implement changes to the process to meet the needs of the business.
11. Ensure that information integrity exists throughout the process, including integrity of measurements at all levels.
12. Resolve or escalate cross-functional issues. -
Question 5 of 11
5. Question
The following areas of validating the owner’s authority are by the top management except?
Correct
Top management provides the greatest contribution by validating the owner’s authority through various forms of direct and indirect concurrence and support, including the following six areas:
1. Approving resource allocation
2. Financing the process
3. Providing recognition for the owner
4. Running interference
5. Cutting the red tape
6. Backing the focus owner or functional owner when issues have to be escalatedIncorrect
Top management provides the greatest contribution by validating the owner’s authority through various forms of direct and indirect concurrence and support, including the following six areas:
1. Approving resource allocation
2. Financing the process
3. Providing recognition for the owner
4. Running interference
5. Cutting the red tape
6. Backing the focus owner or functional owner when issues have to be escalated -
Question 6 of 11
6. Question
The definition of a business process must clearly identify the following except?
Correct
The definition of a business process must clearly identify the following:
1. The boundaries of the process and all of its components
2. All of the suppliers and customers of the process and the inputs and outputs for each
3. The requirements for the process suppliers and from the process customers
4. The measurements and controls used to insure conformance to requirementsIncorrect
The definition of a business process must clearly identify the following:
1. The boundaries of the process and all of its components
2. All of the suppliers and customers of the process and the inputs and outputs for each
3. The requirements for the process suppliers and from the process customers
4. The measurements and controls used to insure conformance to requirements -
Question 7 of 11
7. Question
Which of the following should be done once ownership has been established?
Correct
The first thing to be done, once ownership has been established, is to define the mission, or purpose, of the process, and to identify the process scope.
Incorrect
The first thing to be done, once ownership has been established, is to define the mission, or purpose, of the process, and to identify the process scope.
-
Question 8 of 11
8. Question
All parties must agree on the answers to which of the following questions in regards to defining the scope of a process?
Correct
To define the scope of a process, then, all parties must agree on the answers to four questions:
1. Where does the process start?
2. What does the process include?
3. What does the process not include?
4. Where does the process end?Incorrect
To define the scope of a process, then, all parties must agree on the answers to four questions:
1. Where does the process start?
2. What does the process include?
3. What does the process not include?
4. Where does the process end? -
Question 9 of 11
9. Question
The accounts receivable process includes the following with the exception of?
Correct
The accounts receivable process includes the following:
•
Collection or other settlement of customer accounts.
•
Accurate maintenance of customer accounts.
•
Assessment of the credit worthiness of customers.
•
Initiation and/or processing of credit notes.
•
Preparation of regular reports for staff action.
•
Notification to management of out-of-line situations.
•
Monitoring resolution of management directivesIncorrect
The accounts receivable process includes the following:
•
Collection or other settlement of customer accounts.
•
Accurate maintenance of customer accounts.
•
Assessment of the credit worthiness of customers.
•
Initiation and/or processing of credit notes.
•
Preparation of regular reports for staff action.
•
Notification to management of out-of-line situations.
•
Monitoring resolution of management directives -
Question 10 of 11
10. Question
Which of the following statements is/are not true in regards to the mission and scope of the procurement process?
Correct
Mission AND SCOPE OF THE PROCUREMENT PROCESS
•The procurement process covers how “off the shelf” parts, equipment, or supplies are purchased from external suppliers.
•The process begins when a requestor submits a purchase requisition.
•The process then includes part requisition, requisition processing, vendor build, Information Systems support, and receiving/shipping.
•The process does not include inspection for concealed damage, shortages, or shipment errors, nor does it include payment of the vendor invoice.
•The process ends when the requested part is delivered to the requestor.Incorrect
Mission AND SCOPE OF THE PROCUREMENT PROCESS
•The procurement process covers how “off the shelf” parts, equipment, or supplies are purchased from external suppliers.
•The process begins when a requestor submits a purchase requisition.
•The process then includes part requisition, requisition processing, vendor build, Information Systems support, and receiving/shipping.
•The process does not include inspection for concealed damage, shortages, or shipment errors, nor does it include payment of the vendor invoice.
•The process ends when the requested part is delivered to the requestor. -
Question 11 of 11
11. Question
Which of the following is/are not key concepts in the Toyota Production System (TPS) with regards to waste identification?
Correct
Waste identification is also called learning to see muda, which is a traditional Japanese term for an activity that is wasteful and doesn’t add value or is unproductive, value-none, trivial, or unuseful.* It is also one of three key concepts in the Toyota Production System (TPS).
The other two are mura, which means irregularity, unevenness, or variability, and muri, which refers to overburden or strenuous work.† These three terms describe the waste that infiltrates organizations and allows us to begin “learning to see” waste.
Incorrect
Waste identification is also called learning to see muda, which is a traditional Japanese term for an activity that is wasteful and doesn’t add value or is unproductive, value-none, trivial, or unuseful.* It is also one of three key concepts in the Toyota Production System (TPS).
The other two are mura, which means irregularity, unevenness, or variability, and muri, which refers to overburden or strenuous work.† These three terms describe the waste that infiltrates organizations and allows us to begin “learning to see” waste.