Certified Quality Technician (CQT) Exam

Carefully Crafted Practice Questions | Certdemy

Last Updated: June 2024

Certified Quality Technician (CQT) Exam Topics Cover:

Introduction to Quality Management
Definition and importance of quality.
Evolution of quality management concepts.
Principles of quality management (e.g., customer focus, continuous improvement, prevention over inspection).
Historical perspective on quality management, including key figures and milestones.
Quality philosophies such as Total Quality Management (TQM), Lean, and Six Sigma.
Deming’s 14 Points and their relevance to modern quality management practices.
Quality Standards and Systems
Overview of quality standards (e.g., ISO 9001, AS9100, Six Sigma).
Implementation and maintenance of quality management systems.
Auditing principles and techniques.
Detailed exploration of ISO 9001 requirements and their application in different industries.
Understanding industry-specific quality standards and regulations (e.g., FDA regulations for pharmaceuticals, automotive industry quality standards).
Internal and external auditing processes, including audit planning, execution, and reporting.
Statistical Process Control (SPC)
Basic concepts of SPC (e.g., variation, control charts, process capability).
Control chart types (e.g., X-bar and R charts, p-charts, c-charts).
Interpretation of control charts and out-of-control conditions.
Process capability indices (e.g., Cp, Cpk).
Advanced SPC techniques like multivariate control charts and cumulative sum (CUSUM) charts.
Analysis of special causes and common causes of variation.
Application of SPC in various industries, including manufacturing, healthcare, and service sectors.
Quality Tools and Techniques
Seven basic quality tools (e.g., Pareto charts, cause-and-effect diagrams, histograms).
Advanced quality tools (e.g., scatter diagrams, flowcharts, control charts).
Root cause analysis methods (e.g., 5 Whys, fishbone diagrams).
Failure modes and effects analysis (FMEA).
Case studies illustrating the practical application of quality tools in real-world scenarios.
Integration of quality tools with problem-solving methodologies like Eight Disciplines (8D) and Corrective and Preventive Action (CAPA).
Software applications for quality management and data analysis (e.g., Minitab, JMP).
Metrology and Measurement Systems
Principles of metrology.
Measurement system analysis (MSA) techniques (e.g., gauge repeatability and reproducibility, bias, linearity).
Calibration methods and procedures.
Advanced metrology concepts such as uncertainty analysis and traceability.
Emerging trends in measurement technology (e.g., 3D scanning, coordinate measuring machines).
International standards for calibration laboratories (e.g., ISO/IEC 17025).
Quality Improvement Methods
DMAIC (Define, Measure, Analyze, Improve, Control) methodology.
PDCA (Plan, Do, Check, Act) cycle.
Lean principles and tools (e.g., value stream mapping, 5S, Kanban).
Case studies showcasing successful implementation of DMAIC projects and Lean initiatives.
Integration of quality improvement methodologies with business process management (BPM) systems.
Application of quality improvement tools in service industries and transactional processes.
Quality Assurance and Inspection
Inspection techniques and sampling methods (e.g., acceptance sampling, attribute and variable sampling).
Quality control methods (e.g., inspection, testing, corrective actions).
Non-destructive testing methods.
Advanced inspection techniques like automated vision inspection and digital image analysis.
Quality assurance in supply chain management, including risk assessment and supplier development strategies.
Integration of quality assurance with product lifecycle management (PLM) systems.
Supplier Quality Management
Supplier evaluation and selection criteria.
Supplier performance monitoring and improvement.
Supplier corrective action processes.
International standards for supplier quality management (e.g., ISO 9004, ISO 10004).
Advanced supplier performance metrics and scorecard methodologies.
Collaborative quality initiatives such as Supplier Quality Excellence Programs (SQEP).
Quality Documentation and Reporting
Documentation requirements in quality management systems.
Quality records management.
Reporting formats and techniques for quality performance metrics.
Electronic document management systems (EDMS) and their role in maintaining compliance.
Quality reporting for executive management, including key performance indicators (KPIs) and dashboards.
Regulatory requirements for documentation control and record retention.
Ethics and Professionalism in Quality Assurance
Ethical considerations in quality management.
Professional conduct and responsibilities of quality technicians.
Confidentiality and integrity in quality-related activities.
Case studies exploring ethical dilemmas in quality management and potential solutions.
Professional development opportunities for quality technicians, including certifications and continuing education programs.
Ethical considerations in global supply chain management and cultural differences.
Soft Skills and Communication
Effective communication techniques.
Interpersonal skills for collaboration and teamwork.
Conflict resolution and negotiation skills.
Advanced communication strategies for conveying technical information to non-technical stakeholders.
Leadership skills for quality professionals, including coaching and mentoring techniques.
Conflict resolution strategies in cross-functional quality teams.
Industry-Specific Topics
Depending on the industry in which the candidate operates (e.g., manufacturing, healthcare, automotive), specific quality-related topics relevant to that industry may be included.
Deep dives into quality challenges and best practices in specific industries such as aerospace, healthcare, electronics, and food manufacturing.
Regulatory requirements and compliance standards unique to each industry sector.
Emerging technologies and trends shaping the future of quality management in various industries.

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